Add-ons · Instagram DMsUpcoming
The patients who find you on Instagram get the same Teja.
Before-and-after posts and treatment reels bring skin and hair enquiries on Instagram first, often late at night. Instagram DMs lets the same Teja answer them from the same rate card and rules, in the patient’s own language, and move the booking to WhatsApp, where the deposit and the reminders run as usual.
Upcoming: it goes live when Meta approves Instagram messaging for our app. It is not on sale yet, and nothing is charged for it.
What changes
What your plan already does, and what Instagram DMs will add.
In every plan
Teja on your clinic’s WhatsApp number: replies, bookings, deposits, reminders and the rest of the 8 jobs.
With Instagram DMs
Teja also answers your Instagram direct messages. When someone wants to book, Teja asks for their WhatsApp number and continues there, in one patient record.
Answers DMs in minutes, day and night
Prices from your rate card, timings, directions and what a treatment involves: the same answers Teja gives on WhatsApp, in the language the patient writes in.
Moves the booking to WhatsApp
When a patient wants a slot, Teja asks for their WhatsApp number, records their consent and continues on WhatsApp, where slots, the deposit and reminders run.
Hands over like on WhatsApp
Photos, voice notes, story mentions, clinical questions and complaints go to your staff with the conversation. Staff can take over any chat in the app.
Same rules, same allowance
STOP is honoured at once, nothing is sent outside Instagram’s 24-hour reply window, and Instagram chats use the same monthly AI allowance as WhatsApp.
How it will work
A real moment, as the clinic will see it.
Sample names and numbers. Every message Teja sends on your behalf is logged in the app.
- 1
Connect Instagram
Your Instagram must be a professional (business or creator) account linked to your clinic’s Facebook Page. In the app you sign in with Facebook once and allow Teja to read and reply to messages.
- 2
Nothing to set up twice
The same rate card, FAQ, doctors and rules as on WhatsApp. Teja answers Instagram from the day you connect.
- 3
Enquiries become bookings
Teja answers DMs, asks for the WhatsApp number when someone wants to book, and continues there. Instagram chats sit in the app next to your WhatsApp chats.
House rules
What Instagram DMs never does.
Never
- Never posts, likes, follows or comments: Teja only answers direct messages.
- Never messages first. Instagram allows replies only to people who wrote to you, within 24 hours.
- Never answers a medical question or judges a photo of the skin; the chat goes to your staff.
- Never books without the patient’s WhatsApp number and consent.
Price and billing
- ₹999 a month for one Instagram account
- 18% GST extra; cancel any month
- Needs a professional Instagram account linked to your Facebook Page
- Upcoming: not on sale yet, and nothing is charged for it
When will it be ready?
It goes live when Meta approves Instagram messaging for our app. Tell us on WhatsApp and we will let you know the day it is switched on.
Does Teja reply to comments on my posts or ads?
No, only to direct messages. Comments stay with you; many clinics answer a comment with “please DM us”, and Teja takes the DM from there.
Do I need Meta ads for this?
No. Teja answers every DM, whether it came from an ad, a reel or your profile.
Which languages?
The same 10 as on WhatsApp: English, Hindi, Telugu, Tamil, Kannada, Malayalam, Marathi, Gujarati, Bengali and Punjabi.
Can my staff reply themselves?
Yes. Staff can take over any Instagram chat in the app, and Teja stays out of it while they handle it.
Next step
Want Instagram DMs the day it is ready?
Tell us on WhatsApp and we will let you know. Meanwhile your trial runs with everything that is ready today.