What Teja does
Eight jobs. Done end to end. Inside your rules.
This is Teja’s full job description. Tap any job to see when it happens, what the patient receives, what your staff do (usually nothing) and the rules that keep it safe.
- 24×7 on your own WhatsApp number
- 10 Indian languages
- No medical advice, ever
- Money stays in your UPI
- Your YES before anything bulk
When
A patient messages the clinic's WhatsApp, taps a click-to-WhatsApp ad, or fills your website form.
What Teja sends
A greeting with Teja's name, the price or answer from your rate card and FAQ, and the offer to book. In any of 10 Indian languages, whichever the patient writes in.
What your staff do
Nothing. Anything medical, a complaint, a refund question or “talk to a person” goes straight to your staff with an alert.
Rules and limits
Teja only quotes what you entered. No price in the rate card → “our team will share the price” and a handover. Never a medical question, never a photo.
When
The patient says yes to booking.
What Teja sends
Up to three short questions (service, area, time of day), then real free slots from your calendar as a tappable list, then a confirmation with address and map.
What your staff do
Nothing. Staff can also book from the app; Teja sends the same confirmation.
Rules and limits
Slots are computed by rules from doctors' hours, rooms, durations, buffers and holidays. A picked slot is held for 10 minutes while the patient confirms.
When
A booking for a service that has a deposit rule.
What Teja sends
A deposit request with the amount from your rule, your UPI ID and a pay link. After the patient replies PAID, a receipt once your staff confirm.
What your staff do
One tap: “Confirm ₹500” after checking the clinic's UPI app. Never on a screenshot.
Rules and limits
Amount comes from your rule, never from the AI. Unpaid by the due time → one reminder, then the slot is released (or kept — your rule). Refunds, waivers and other amounts always need your YES.
When
Every booked appointment and every package session.
What Teja sends
A day-before reminder with Confirm / Reschedule / Cancel, a 2-hour reminder with the map. If staff mark a no-show, one polite rebook offer two hours later.
What your staff do
Mark each visit Attended or No-show on the Today screen (one tap).
Rules and limits
Reminders respect quiet hours (9 pm – 8 am). Only one rebook message per no-show, never a second nudge. Teja never says “we missed you” unless staff marked it.
When
The doctor or staff add the plan/quote after the consultation.
What Teja sends
The plan with lines, total and validity, with “Book session” and “Call me”. Follow-ups on day 1, day 3 and a last one on day 7.
What your staff do
Doctor taps “Add plan”, picks services and sessions from the rate card. Discounts above your staff limit need your YES.
Rules and limits
Totals are computed by rules. Follow-ups stop the moment the patient books, says stop, or a handover opens. No offers inside follow-ups unless you added one with YES.
When
A package is created from an accepted plan (or added for an existing patient).
What Teja sends
After each session: “Session 3 of 6 done, 3 left, next due around…” with “Book next session”. Near the end: an ending notice (no offer). A renewal offer only if you turned that rule on, or said YES for this patient.
What your staff do
Mark sessions Done. That's all.
Rules and limits
Sessions are counted from what staff marked Done, never from the patient's word. Renewal offers go only to patients who agreed to offers.
When
A visit or session marked Done (two hours later; one per patient per 90 days).
What Teja sends
The same message to everyone with your Google review link and a “Tell the clinic” button.
What your staff do
Nothing. If someone replies unhappy, you and your staff get the patient's words at once.
Rules and limits
We never filter happy from unhappy before showing the link, never offer incentives and never ask for “5 stars”. That keeps your Google profile safe.
When
Every night at 9 pm (or on “report”).
What Teja sends
Enquiries, replies within a minute, bookings, deposits asked/confirmed/pending, visits and no-shows, plans and packages in rupees, reviews, what's waiting for you, Meta's message cost.
What your staff do
Nothing. You can give orders on WhatsApp: “send 10% offer to laser patients till 31 Oct”, “Dr. Priya on leave tomorrow”, “pause Teja”.
Rules and limits
Numbers come from the database, never from the AI. Any offer, bulk message or money change becomes a preview with the exact count and cost, and goes out only after your YES (code, 2-hour expiry).
Tip for a demo: open jobs 1, 3 and 8 — enquiry, deposit and the 9 pm report — in that order.
Included in every plan
- All eight jobs above
- Teja on your existing WhatsApp Business number (you keep using the app on your phone)
- Owner and staff app on any phone or laptop
- Patient list import from Excel, export any time
- Consent and audit log for every message and action (DPDP-ready)
- Setup in about 90 minutes, staff training in one hour
- Support on WhatsApp from the Tejoya team
Needs your YES, always
- Any offer or bulk message to patients
- A refund, a waived deposit, a discount above your staff limit
- A different deposit amount for one patient
- Blocking a doctor’s day when patients are already booked
Never, by design
- Medical advice, diagnosis, medicines, clinical notes or photos
- Holding or moving patient money
- Messaging anyone who did not opt in; ignoring STOP
- Filtering reviews or asking for “5 stars”
Coming next
Planned for the next releases, in the order clinics ask for them.
- Instagram DMs and Meta lead ads into the same inbox
- Voice-note orders from the owner in Telugu and Hindi
- Multi-branch clinics with one report
- Google Calendar sync for doctors
- Memberships and gift cards
- Dental and physio packs
To start, we need three things
- Your WhatsApp Business number (the one patients already use)
- Your rate card and FAQ — services, prices, durations, deposit rule, common questions
- Your doctors’ timings and rooms — plus your patient list in Excel, if you have one