The patient journey
13 moments. One employee. No missed patient.
Scroll, and watch one patient’s WhatsApp chat unfold exactly as it would with Teja — and what your staff and you see at each moment. Switch the language to see how Teja speaks to your patients.
Teja replies in 10 Indian languages. Pick one to see the same journey.
Sample clinic, sample patient, sample prices. Patients only ever use WhatsApp.
Thursday · 11:40 pm
A question at 11:40 at night
“Someone answered. At this hour.”
- What Teja did
- Replied in 9 seconds from your rate card. Quoted only what you entered. Asked to book.
- What your staff did
- Asleep. Nothing to do.
- What you see
- Tomorrow's 9 pm report: “Enquiries: 1 (ads 1) · replied within 1 min: 1 of 1”.
11:41 pm
Three taps, no typing
“This is easy. Like talking to the clinic.”
- What Teja did
- Asked only what it needs: area and preferred time. Never a medical question, never a photo.
- What your staff did
- Nothing.
- What you see
- Lead card in the app: HydraFacial · Face · Evening.
11:42 pm
Real slots from your calendar
“I can pick a time right now.”
- What Teja did
- Rules (not AI) found free evening slots: doctor's hours, room, 60-minute duration, buffer, no past times.
- What your staff did
- Nothing.
- What you see
- Calendar: slot held for 10 minutes while she decides.
11:43 pm → 8:05 am
Booked, deposit paid to your UPI
“My slot is safe. I paid the clinic directly.”
- What Teja did
- Confirmed the booking, asked for the ₹500 deposit from your standing rule, sent the receipt after your staff confirmed. Never held the money.
- What your staff did
- One tap at 8:05 am: “Confirm ₹500” after seeing it in the clinic's UPI app.
- What you see
- Today screen: Sat 5:30 pm · Dr. Priya · deposit confirmed ₹500.
Friday 6:00 pm · Saturday 3:30 pm
Reminded twice. She comes.
“They remembered me. I won't forget.”
- What Teja did
- Day-before reminder with Confirm / Reschedule / Cancel; 2-hour reminder with the map. A reschedule is two taps, the old slot is freed only after the new one is booked.
- What your staff did
- Nothing. No reminder calls.
- What you see
- Reports: show rate goes up; every confirmation is logged.
Saturday · 6:45 pm
The doctor's plan, in writing
“I know exactly what it costs. No pressure.”
- What Teja did
- Sent the plan your doctor entered, with the total computed by rules. Treatment questions go to “Call me”, never answered by Teja.
- What your staff did
- Doctor tapped “Add plan”: HydraFacial × 4 sessions. Staff marked the visit Attended.
- What you see
- Report: “Plans quoted: ₹8,000 (1 patient)”.
Sunday 11:00 am → Tuesday
Followed up. Politely. Then stopped.
“A gentle nudge, not a sales call.”
- What Teja did
- Day 1 and day 3 follow-ups, within your rule. Stopped the moment she booked. Day 7 would have been the last, ever.
- What your staff did
- Nothing.
- What you see
- Leads: Ananya moved from “Attended” to “Package”. Report: “packages started: ₹8,000 (1)”.
Six weeks later
Every session booked. Renewal offered at the right moment.
“They keep track for me.”
- What Teja did
- Counted sessions from what staff marked Done (never from the patient's word). Booked the next one. Sent the ending notice. The renewal offer went out only after your YES.
- What your staff did
- Marked each session Done. That's all.
- What you see
- Packages screen: “sessions left: 1 · renewal due”. You replied YES to the offer.
Two hours after every visit
Asked every patient for a review
“They want my honest opinion.”
- What Teja did
- Same message to everyone, straight to your Google link, no “were you happy?” filter. An unhappy reply goes to the owner within seconds.
- What your staff did
- Nothing.
- What you see
- Report: “review links sent: 7 · opened: 3 · unhappy: 0”.
9:00 pm, every night — your phone
Teja reports to you. In rupees.
You: “I know exactly how today went, without asking anyone.”
- What Teja did
- Numbers come from the database, not from the AI. Your order became a preview with the exact count and cost. Nothing went out until you replied YES.
- What your staff did
- Nothing.
- What you see
- Two words on WhatsApp. Teja did the rest, and logged it.
Any time
A medical question → your doctor, not Teja
“They didn't guess. A real person will call.”
- What Teja did
- Recognised a medical question, gave no advice, handed the chat to your staff and alerted them. Teja stays silent on this chat until staff hand it back.
- What your staff did
- Got an alert; the doctor replied from the clinic phone.
- What you see
- Today screen: “Needs a person: 1 — medical question”.
Slot time + 2 hours
A no-show → one kind rebook offer
“No guilt trip. Just a new time.”
- What Teja did
- Only after staff marked No-show (never guessed). One message, never a second nudge. Deposit outcome follows your standing rule.
- What your staff did
- One tap: “No-show”.
- What you see
- Report: “1 no-show (rebook sent)” and “rebooked within 7 days”.
Any time
STOP means stop. Immediately.
“I'm in control of this chat.”
- What Teja did
- Recorded the opt-out, cancelled every scheduled message for this patient, confirmed once. Will still answer if the patient writes again.
- What your staff did
- Nothing. The app shows a “STOP — call to remind” badge for any booked visit.
- What you see
- Consent log: withdrawn, with time and message id. DPDP-ready.
Your clinic, next
See this with your own rate card and doctors.
In a 15-minute demo we load your services and timings into a sample clinic and run the same journey, live.